Shipping & Delivery Policy for pennypark.shop

Thank you for shopping at pennypark.shop! This Shipping & Delivery Policy explains how we process, ship, and deliver your orders so you know what to expect when placing a purchase with us.

1. Order Processing

Once your order is placed and payment is confirmed, we begin processing your order promptly.

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).

• During peak periods (sales, holidays), processing may take a little longer.

Once your order is ready to ship, you’ll receive a shipment confirmation email with tracking details (if tracking is available).

2. Shipping Methods & Carriers

We use reliable shipping carriers to deliver your order safely to your address.
The shipping method selected for your order may depend on your location and the delivery service available.

Shipping options may include:

• Standard Shipping – economy delivery at a lower cost

• Express Shipping – faster delivery (may have additional fees)

3. Delivery Timeframes

Delivery times vary depending on your country and the shipping method chosen:

• Domestic Deliveries: Usually arrive within 7–20 business days from shipment date

• International Deliveries: Depending on destination and customs processing, delivery can take 10–30 business days

Please note these are estimates. Delays due to customs, weather, or carrier issues may occur.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Your shipping address

• The weight/size of the order

• The shipping method selected

Occasionally we may offer free shipping promotions when certain cart value thresholds are met (e.g., free shipping over a specified order amount).

5. Order Tracking

Once your order ships, you will receive a tracking number (if available) via email.
You can use this tracking number to check the delivery status with the carrier.

Please allow up to 24–48 hours for tracking info to update after shipment.

6. Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete delivery address provided at checkout.

If you realize there’s an error in your address, contact us as soon as possible — we’ll try to help if your order hasn’t shipped yet.

7. Customs, Duties & Taxes

For international shipments, customs duties, taxes, and fees may apply depending on your country’s import rules. These charges are the responsibility of the customer and are not included in the item price or shipping fee.

8. Lost or Undelivered Packages

If your order is delayed beyond the expected delivery timeframe or marked as lost by the carrier, contact our customer support team. We’ll work with the shipping carrier to locate your package or arrange a replacement or refund if necessary.

9. Contact Us

If you have questions about your order or this shipping policy, please reach out to our support team:

Email: pennypark63@gmail.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Local Time)