Refund & Return Policy – PennyPark.shop

1. Return Eligibility

• Defective, Damaged & Incorrect Items:
Items are eligible for a return if they were received in a damaged or defective condition or if the wrong product was sent.

• Timeframe to Request a Return:
You must contact us to request a refund within 14 days of receiving the product.

• Item Condition:
All returned items must be unused, in original condition, and in their original packaging.

2. How to Return an Item

1. Contact Support:
   Email our customer service at pennypark63@gmail.com with:

   • Your order number

   • Description of the issue

   • Clear photos showing damage or defect

2. Approval:
   We will review your request and provide instructions for returning the item.

3. Return Shipping:
   Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).

3. Refunds

• Full Refund:
A full refund will be issued if the product is defective, damaged, or the wrong item was sent.

• Partial Refund:
In some situations, partial refunds may be provided depending on the condition and circumstances.

• Processing Time:
Refunds are typically processed within 5–7 business days after we receive the returned item.

• Refund Method:
Refunds will be issued to the original payment method used for purchase.

4. Exchanges

We do not offer direct exchanges.
To receive a different item, customers should return the original item (if eligible), then place a new order for the desired product.

5. Non-Returnable Items

The following items are generally not eligible for returns or refunds:
• Custom or personalized products
• Products purchased during a sale (unless defective)

6. Contact Us

If you have questions about returns or refunds, you can reach us at:

      Email: pennypark63@gmail.com
      Address: 5900 BALCONES DR STE 100 AUSTIN TX 78731